Hidden cameras could be used for supervising care homes under proposals by the CQC

Britain’s first Chief Inspector of Adult Social Care, Andrea Sutcliffe, revealed plans for the CQC to monitor the finances of around 60 of the biggest care providers and also implement a series of measures designed specifically to make services safer, such as hidden cameras and “mystery shoppers”.

According to a news report in the local media, the Care Quality Commission (CQC) boss said that CCTV might be used to make services safer: “We would also like to have an open conversation with people about the use of mystery shoppers and hidden cameras, and whether they would contribute to promoting a culture of safety and quality, while respecting people’s rights to privacy and dignity.”

Norman Lamb, Care and Support minister, added: “No one should have to put up with substandard care – there are serious flaws in the system when people are worrying about the quality of care their loved ones are receiving. Confidence in the regulation regime has been shaken, but we have turned a corner.”

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